How do I return an item?
Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase. Pack the item in original packaging. Ship the item(s) to the address printed on the return shipping label that came with your order from the carrier of your choice. Note, we recommend using a carrier that will provide a tracking number for the shipment.
Return exceptions for specific products are indicated on the individual product pages.
- RMA can only be requested within 30 days of receiving the item.
- If a refund is requested within the allotted time frame, we will refund your account for the current selling price, if lower.
- Returns must include all hardware, cables, software and manuals that were included in the original shipment, in the original manufacturer's box. Any item returned without the original packaging will be refused.
- We can not accept returns on extended warranties that have already been opened.
- Physically damaged items can not be returned for credit or exchange (i.e. physically bent chips or CPUs that have burnt during operation).
- Shipping and Handling is not refundable.
- There are absolutely no returns on software.
- Sorry, we only accept returns on selected refurbished items.
- Xstream Shipping does not take responsibility for the manufacturer warranty, if for any reason the manufacturer does not honor their warranty.
- Xstream Shipping is not responsible for any damage that our components may have caused.
- Please be aware that the serial number on the item to be returned must match the original serial number of the product that was shipped to you. If you attempt to return an item that was not bought from Xstream Shipping, the item will be shipped back at your expense. Thank you for your understanding.
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